Dear user,
INOVA AUTOSERVICES GROUP SA with registered office in 6862, RANCATE (CH), Via alla
Rossa n. 12 provides this privacy policy .
INOVA AUTOSERVICES GROUP SA made the appointment a person responsible for the protection
of personal data (” Data Protection Officer “), in accordance with the articles. 19 and following. of
the Federal Law on Data Protection (the “LPD”), articles. 37 and following. of the European
Regulation n. 679/2016 (the “GDPR”) , who can be contacted for all questions relating to the
processing of personal data and the exercise of user rights provided for by the privacy policy and the
legislation on the processing of personal data.
For anything not covered by this privacy policy , please refer to the privacy information of INOVA


    This section contains information relating to the management methods in relation to the processing
    of data of users of INOVA AUTOSERVICES GROUP SA.
    This information is valid for the purposes of the art. 13 and following. of EU Regulation no. 2016/679
    (the “GDPR”), as well as pursuant to art. 19 and following. of the Federal Data Protection Act (the
    “LPD”), as well as pursuant to art. 6 and following. of the Ley federal de protection of personal data
    in the position of individuals, relating to the protection of natural persons with regard to the processing
    of personal data and the free circulation of such data, for subjects who interact with INOVA
    AUTOSERVICES GROUP SA , and can be reached at the address corresponding to the home page: .
    The information is real only for and not for other websites that may be
    consulted by the user via links contained therein.
    The purpose of this document is to provide information on the methods, times and nature of the
    information that data controllers must provide to users when connecting to the web pages of regardless of the purposes of the connection itself, according to the
    legislation in force for territorial jurisdiction.
    The information may undergo changes due to the introduction of new regulations in this regard, the
    user is therefore invited to periodically check this page.
    If the user is under sixteen years of age, he/she must legitimize his/her consent through the
    authorization of his/her parents or legal guardian.
    Data controller is the natural or legal person, public authority, agency or other body which, alone or
    jointly with others, determines the purposes and means of the processing of personal data. It also
    takes care of security profiles.
    In relation to this website, the data controller is INOVA AUTOSERVICES GROUP SA, in the person
    of the sole administrator, Mr. Giai Via Ivan and for any clarification or exercise of the user’s rights,
    you can contact the following email address :
    The processing of data generated by access to the site takes place near
    Rancate (Canton Ticino, Switzerland) in via alla Rossa n. 12.
    If necessary, the data connected to the newsletter service may be processed by the data controller or
    data subjects appointed for this purpose at the relevant office.
    The website uses cookies to make the user’s browsing experience easier
    and more intuitive: cookies are small strings of text used to store some information that may concern
    the user, his preferences or the internet access device (computer, tablet or mobile phone) and are
    mainly used to adapt the functioning of the site to the user’s expectations, offering a more personalized
    browsing experience and memorizing the choices made previously.
    A cookie consists of a small set of data transferred to the user’s browser by a web server and can only
    be read by the server that carried out the transfer. This is not executable code and does not transmit
    Cookies do not record any personal information and any identifiable data will not be stored . If you
    wish, you can prevent the saving of some or all cookies . However, in this case the use of the site and
    the services offered could be compromised. To proceed without changing the options relating to
    cookies , simply continue browsing.
    Below are the types of cookies that the site uses.
    Technical cookies
    There are numerous technologies used to store information on your computer , which is then collected
    by other sites. Among these, the best known and most used is html . They are used for navigation and
    to facilitate access and use of the site by the user. They are necessary for the transmission of
    communications over an electronic network or for the supplier to provide the service requested by
    the customer.
    The settings to manage or disable cookies may vary depending on the internet browser used. In any
    case, the user can manage or request the general deactivation or deletion of cookies by changing the
    settings of their internet browser . This deactivation may slow down or prevent access to some parts
    of the site.
    The use of technical cookies allows safe and efficient use of the site.
    The cookies that are inserted in the browser and retransmitted through Google Analytics or through
    the blogger statistics service or similar are technical only if used for the purpose of optimizing the
    site directly by the owner of the site itself, who will be able to collect information in aggregate form
    based on the number of users and how they visit the site. Under these conditions, the same rules apply
    to Analytics cookies , in terms of information and consent, as provided for technical cookies .
    From the point of view of duration, temporary session cookies can be distinguished which are
    automatically deleted at the end of the browsing session and are used to identify the user and therefore
    avoid logging in to each page visited and permanent ones which remain active on the personal
    computer until expiration or cancellation by the user.
    cookies may be installed in order to allow access and permanence in the reserved area of the portal
    as an authenticated user.
    They are not stored permanently but exclusively for the duration of navigation until the browser is
    closed and disappear when the browser is closed. Their use is strictly limited to the transmission of
    session identifiers consisting of random numbers generated by the server necessary to allow safe and
    efficient exploration of the site.
    Third party cookies
    In relation to their origin, a distinction is made between cookies sent to the browser directly from the
    site you are visiting and third-party cookies sent to your computer from other sites and not from the
    one you are visiting.
    cookies are often third-party cookies .
    Most third-party cookies are tracking cookies used to identify online behavior , understand interests
    and therefore personalize advertising offers for users.
    Third-party analytical cookies may be installed . They are sent from the domains of the
    aforementioned third parties external to the site.
    -party analytical cookies are used to detect information on user behavior on https://www.inova- . The detection takes place anonymously, in order to monitor performance and improve the
    usability of the site. Third-party profiling cookies are used to create profiles relating to users on in order to propose advertising messages in line with the choices
    expressed by the users themselves.
    The use of these cookies is governed by the rules established by the third parties themselves.
    Therefore, users are invited to read the privacy information and instructions for managing or disabling
    cookies published on the relevant web pages .
    Profiling cookies
    cookies are those that create user profiles and are used to send advertising messages in line with the
    preferences expressed by the user when browsing the internet.
    cookies are used, the user must give explicit consent.
    Like all websites, this site also uses log files in which information collected automatically during user
    visits is stored. The information collected could be the following:
  • Internet protocol (IP) address ;
  • Browser type and device parameters used to connect to the site;
  • Name of the internet service provider (ISP);
  • Date and time of visit;
  • Web page of origin of the visitor ( referral ) and exit;
  • Possibly the number of clicks .
    The aforementioned information is test rates in automated form and collected in exclusively
    aggregate form in order to verify the correct functioning of the site and for security reasons. This
    information will be tested based on the legitimate interests of the owner.
    For security purposes ( anti-spam filters , firewalls , virus detection ) the automatically recorded data
    may possibly also include personal data such as the IP address, which could be used, in accordance
    with the laws in force on the subject, in order to block attempts at damage to the site itself or to cause
    damage to other users or activities that are harmful or constitute a crime. Such data is never used to
    identify or profile the user, but only for the purposes of protecting the site and its users, such
    information will be used based on the legitimate interests of the owner.
    If the site allows the insertion of comments, or in the case of specific services requested by the user,
    including the possibility of sending the Curriculum Vitae for a possible working relationship, the site
    automatically detects and records some identifying data of the user, including the email address .
    Such data is intended to be voluntarily provided by the user at the time of requesting the provision of
    the service. By inserting a comment or other information, the user expressly accepts the privacy policy
    and, in particular, agrees that the contents inserted may also be freely disseminated to third parties.
    The data received will be used exclusively for the provision of the requested service and only for the
    time necessary to provide the service.
    The information that users of the site decide to make public through the services and tools made
    available to them are provided by the user knowingly and voluntarily, exempting this site from any
    liability regarding any violations of the law. It is up to the user to verify that they have permission to
    enter personal data of third parties or content protected by national and international regulations.

The data collected by the site during its operation are used exclusively for the purposes indicated
above and stored for the time strictly necessary to carry out the specified activities and, in any case,
no longer than 2 years.
The data used for security purposes (blocking attempts to damage the site) are kept for the time strictly
necessary to achieve the previously indicated purpose.

    As indicated above, the optional, explicit and voluntary sending of electronic mail to the addresses
    indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond
    to requests, as well as any other personal data included in the message.
    Specific summary information will be progressively reported or displayed on the pages of the site set
    up for particular services on request.
    The user can also manage cookies through his browser settings . However, deleting cookies from your
    browser may remove the preferences you have set for the site. For further information and support
    you can also visit the specific help page of the web browser you are using:
    – Internet Explorer
    – Firefox
    – Safari
    – Chrome
    – Opera
    Social Network Plugins
    This site also incorporates plugins and/or buttons for social networks , in order to allow easy sharing
    of content on your favorite social networks . These plugins are programmed so as not to set any
    cookies when accessing the page to safeguard user privacy . Cookies are possibly set, if so provided
    by social networks, only when the user makes effective and voluntary use of the plugin . Please keep
    in mind that if the user browses while logged into the social network then he has already consented
    to the use of cookies conveyed through this site when registering on the social network .
    The collection and use of information obtained through the plugin are governed by the respective
    privacy policies of the social networks , to which please refer:
    – Facebook
    – Twitter
    – Google +
    – Pinterest
    – AddThis
    – Linkedin
    This site therefore intends to inform the user about the existence:
    – of the right of the interested party to ask the owner for access to personal data, their updating,
    rectification, integration, limitation of the processing that concerns him or to oppose, for legitimate
    reasons, to their processing, in addition to the right to data portability;
    – the right to request cancellation, transformation into anonymous form or blocking of data processed
    in violation of the law, including data whose retention is not necessary in relation to the purposes for
    which the data were collected or subsequently processed;
    – of the right to obtain certification that the updating, rectification, data integration, cancellation, data
    blocking, transformation operations have been brought to the attention, also with regard to their
    content, of those to whom the data have been communicated or disseminated, except in the case in
    which such fulfillment proves impossible or involves the use of means manifestly disproportionate
    to the protected right.
    Requests can be addressed to the data controller at his aforementioned email address (without
    formalities) or using the contact form indicated in relation to the Data Protection Officer .
    If the processing is based on express consent to the use or on express consent to the use of genetic,
    biometric, health-related data, which reveal religious or philosophical beliefs or trade union
    membership, which reveal racial or ethnic origin, political opinions , the user has the right to withdraw
    consent at any time without prejudice to the lawfulness of the processing based on the consent given
    before the revocation.
    Likewise, in case of violation of the law, the user has the right to lodge a complaint.
    The owner notifies the processing of personal data which he intends to proceed, only if the processing
    – genetic, biometric data or data indicating the geographical position of people or objects via an
    electronic communications network;
    – data suitable for revealing the state of health and sexual life, processed for the purposes of assisted
    procreation, provision of health services electronically relating to databases or the supply of goods,
    epidemiological investigations, detection of mental, infectious and diffusive diseases , HIV positivity,
    organ and tissue transplantation and monitoring of healthcare spending;
    – data suitable for revealing sexual life or the psychic sphere, processed by non-profit associations,
    bodies and bodies, even if not recognized, of a political, philosophical, religious or trade union nature;
    – data processed with the aid of electronic tools aimed at defining the profile or personality of the
    interested party or analyzing consumption habits and choices or monitoring the use of electronic
    communication services with the exclusion of processing that is technically indispensable to provide
    the services same to users;
    – sensitive data recorded in databases for personnel selection purposes on behalf of third parties as
    well as sensitive data used for opinion polls, market research and other sample research;
    – data recorded in special databases managed with electronic tools and relating to the risk of economic
    solvency, the financial situation, the correct fulfillment of obligations, illicit or fraudulent behaviour.
    This site processes user data in a lawful and correct manner, adopting appropriate security measures
    aimed at preventing unauthorized access, disclosure, modification or unauthorized destruction of
    data. The processing is carried out using IT and/or telematic tools, with organizational methods and
    with logic strictly related to the purposes indicated.
    In addition to the owner, in some cases, categories of persons in charge involved in the organization
    of the site (administrative, marketing , commercial, legal, system administrators) or external subjects
    such as (such as third-party technical service providers, postal couriers) may have access to the data.
    , hosting providers , IT companies, communication agencies).
    This document constitutes the privacy policy of this site.
    It may be subject to changes or updates. If there are significant changes and updates, these will be
    reported with specific notifications to users. Previous versions of the document will, however, be
    available on this page.

Document update: 29 December 2023